Welcome to Hosting Hub

Help :)

Communication with our customers is important to us. As such we have catered for several means of round the clock support via phone and email.

Billing Enquiries: [email protected]

Technical Enquiries: [email protected]

Telephone Support: +65 6100-7767 (Office Hours)

Address:

16 Jalan Kilang Timor #03-07 Redhill Forum
Singapore 159308

Faq

Pre-Sales Questions

Is there a minimum time contract/commitment?
The minimum contract for each plan is on a yearly basis.
How soon will my account be set up and ready for use?
Your account will be set up within 24 hours. Your site can be uploaded to our servers immediately after receiving the welcome email, which will contain the IP address for your account, plus the password for the username chosen during sign-up. In fact, we recommend that clients start uploading their site as soon as possible after setup is complete, so that once domain transfer is completed, the site will be available for use by your visitors. Some companies claim to be able to get your site up in 15 minutes, thats not true as a domain name usually takes 12 - 24 hours to propagate the internet. So when we say your account is ready, it really means people can start surfing your site!
Do I have access to update my site 24 hours a day?
Absolutely. Whether you're a day person or a night owl, your site is available for you to update.
Can you register a domain name for me? Can you set up domains other than .com, .org, and .net?
We can register .com, .org, and .net names for $25/year. with you as the registrant. Please contact our sales department if you require assistance in registering other domain types. But do note that domain registrations are time critical (it may be taken by somebody, somewhere at any time) and irreversible. So we cannot garauntee that your chosen domain is available at the time of registration.
I see some hosts offering "unlimited bandwidth". Why don't you offer this?
Technically speaking, there is no such thing as "unlimited bandwidth". Someone has to pay for the traffic somewhere - and if you check the fine print of some service agreements from companies who claim to offer unlimited bandwidth, you'll probably find that they do charge for traffic over a certain amount. We dispense with the fine print.
Do you host Adult sites, warez sites or sites containing illegal material?
No! Please see our Acceptable Use Policy for policies regarding this.
Is my site backed up and how often?
Yes backups are done weekly on all servers. The full backups are placed onto backup harddrives which can be restored should anything happen to the original files. Users are also encouraged to back up their own files.

Technical Questions

I changed my control panel password and now I can't get in.
Passwords are case sensitive and are limited to 8 characters. If you entered a password longer than 8 characters please try entering the first 8 characters when logging into your control panel.
How do I get my email?
If you're familiar with your email client's setup, use the following information to retrieve email from your POP account: Incoming mail (POP3) server and Outgoing mail server both uses mail.yourdomain.com.
I want to get started right away, but my domain name hasn't transferred/isn't in the database yet. How do I do it?
You can upload your page(s) immediately by pointing your FTP client to the IP address you were assigned when you opened your account. After your domain is fully propagated through the system, you can upload to ftp.yourdomain.com.
What is the path to perl?
#!/usr/bin/perl
Where should I put CGI scripts for my domain?
All CGI scripts should be uploaded to the cgi-bin folder,located under the www folder, for your domain. Be sure to follow the instructions for the script you are uploading regarding setting permissions on the files and folders you create, as they vary from script to script.
I uploaded my files, but I don't see my page?
If our default "This domain has been reserved", index.html, has not been replaced by another index page, then anyone going to domainname.com will still see that page instead of some other home page. This is the order in which the web server looks for a page to put up as the "home" page: >DirectoryIndex default.htm index.phtml index.pht index.cgi index.shtml index.html welcome.cgi welcome.html index.htm Just delete the index.hmtl file and anything after it in this list will then come up automatically. Notice that "home.html" is NOT on the list and so will not show up as your home page. You would need to rename it.
Connecting via FTP seems to take very long.
Please ensure that your FTP software settings have the "PASSIVE" or "PASV" mode turned off.

Account and Billing Questions

Can I upgrade my plan or features later?
You can purchase new or expanded features, or upgrade to a new plan. There is no set up fee for upgrading.
How can I check/change my account information?
Your control panel will have all the information about your account, including number of POP accounts and amount of disk space available, the current bandwidth usage for your account, billing information, etc. If you have questions that are not answered there, please contact our technical support department.
How to I change my personal information?
You will need to contact us for any change in information. We use this information to contact you for domain renewal which is time critical so its important for us to have the latest contact details.
How can I change my billing method?
Just drop us an email.